Promise Advocate (Case Manager)

DC Promise Neighborhood Initiative is seeking a Promise Advocate. He/she will provide professional support services to prospective and current Kenilworth-Parkside residents. The Promise Advocate is responsible for monitoring, supporting and enhancing resident’s success in the referral programs by assessing external risk factors and intervening as appropriate to support program accessibility & completion. This includes direct coaching & support of residents, building internal program capacity for services, and expanding access to external resources for delivering counseling and related social services. This position will also play a key role in the referral selection process and deliver life skills programming or groups as needed.

Key Responsibilities

Direct Services:

– Conduct one-on-one interviews and assessments of prospective DCPNI referrals
– Provide intensive case management and mentoring for 10 – 15 households
– Develop and maintain “service plans” and records for residents who need case management services
– Review self-sufficiency assessments and proactively connect residents to appropriate available resources and help them apply for assistance programs (e.g. healthcare, child care, legal representation) that will ease and possibly eliminate many of their challenges
– Facilitate groups/programs/workshops centered around the development of self-esteem, parenting, conflict resolution, forward planning, and other related skills
– Provide one-on-one coaching and support as needed and appropriate for residents
– Meet weekly, bi-weekly, monthly, or as needed with residents as they progress through their Achievement Plan
– Collect data on assigned cases and document progress toward established goals in Achievement Plans
– Build relationships with residents through individual meetings with one’s caseload as well as through visibility and participation at various community meetings and activities, when appropriate
– Maintain professional growth and development throughout the year by attending workshops and trainings that will aid in providing superior case management services
– Contribute to the entire team by helping other DCPNI staff members or departments when needed
– Participate in group and one-on-one supervision with supervisor

Program Development:

– Build new relationships with community partners around education & employment, health, mental health, and substance abuse resources; possibly visit partner sites
– Collaborate with external sources to develop or enhance services directly applicable to the residents’ lives. (i.e., anger management, relationships, life transitions and pressures, etc.)
– Enter all documentation, including case notes & contacts, into the ETO online system and examine trends/issues in the community that may be affecting both our residents, partners,and potential stakeholders
– Participate actively as a member of the Promise Mapping team, contributing ideas and recommendations for improving processes based on your work in the above areas
– Participate in staff meetings with the collective DCPNI team
– As needed, participate in meetings/discussions with other Promise Neighborhood sites
– Ensure continuity of programming and serve as focal point for each assigned case


– Must be able to develop successful and trusting relationships with the Kenilworth-Parkside residents, create and sustain an environment at DCPNI that supports these relationships
– Passion for the mission of DCPNI and a commitment to the potential of the Kenilworth-Parkside community
– Bachelor’s degree and/or Master of Social Work/Counseling degree or a degree in a related field from an accredited program; May have (not required) a LPC/LICSW/LCSW, or license eligible
– 2+ years’ experience as a case-manager/counselor/therapist for at-risk individuals, particularly young adults, including: experience developing, implementing, monitoring and measuring the effectiveness of counseling, case management, and related programs
– History of cultivating relationships and building alliances with agencies and schools
– An engaging and collaborative leadership style with mature interpersonal skills and the
ability to juggle and manage multiple, competing priorities and deadlines
– History of thriving in a fast paced, high growth, team oriented structure where priorities change rapidly and everyone is an equal participant in getting the work done
– Commitment to diversity and inclusion on all levels

To Apply

Qualified candidates should submit cover letter with salary preferences and resume to Please include “Promise Advocate” in the email subject line. Phone calls and emails to DCPNI staff will not be accepted.

DCPNI is an Equal Employment Opportunity Employer.