Chief of Programs

Job Title: Chief of Programs
Team: Executive Department
Reports To: Executive Director
FLSA Status: Exempt
Approved By: Executive Director
Date: February 2, 2016

Summary:   Reporting to and working in close collaboration with the Executive Director. The Chief of Programs supervises the Director of Family and Community Engagement, Director of Education and Learning and the Director of Data and Evaluation. The Chief of Programs provides strategic programmatic leadership and direction to DCPNI’s Directors and as the person accountable for service delivery. The Chief of Programs ensures DCPNI partners meet or exceed all regulatory and contractual obligations and oversees activities of the specified programs in accordance with policies, goals and objectives defined by senior management, Board of Directors and Strategic Plan. This position ensures compliance throughout programming regarding goals, outcomes and programmatic contract deliverables that elevate day-to-day operations, personnel, financial health and growth of the organization.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned.

  • Manages 3 employees and responsible for overall direction, coordination, and evaluation of all programs.
  • Create opportunities to forge strategic partnerships with other providers, funders, and placement agencies. Identify and nurture program development opportunities.
  • Identify service gaps; design and identify effective, viable programs.
  • Provides leadership and management to ensure the effective, quality and timely delivery of all DCPNI programs.
  • Build cross functionality among program team members.
  • Assure timely completion of performance evaluations and programmatic plans.
  • Inform the Executive Director of progress and related matters.
  • Ensures the responsibilities, authorities and accountabilities of all direct subordinates.
  • Develop new initiatives to support the strategic direction of the organization.
  • Develop new and unique ways to improve the efficiency of program operations across the organization.
  • Participates in internal and external organization meetings and trainings as directed by the Executive Director.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Highly effective leadership; demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach in order to improve knowledge and ability of others, but holds people accountable for results.
  • An innovator, capable of creating or seizing opportunities to improve service effectiveness and programmatic outcomes and build strategic partnerships with other organizations.
  • Understands and values quality improvement; applies managerial and technical skills to measure and improve efficiency and effectiveness and ensure compliance with all regulatory and contractual obligations. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities.
  • Able to lead a team in managing multiple and often simultaneous tasks and in creating a work environment recognized for a high level of organization, timeliness, cost-effectiveness, accuracy, and results.
  • A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members.
  • Tactful and attentive to the perspectives and competing interests of various internal and external stakeholders.

InnovationApplies original thinking to improve processes and services.

Management LeadershipAble to guide, direct, or influence people. Is resilient, persuasive and earns credibility by delegating and being adaptable.  Exhibits strong strategic and operational decision making skills.

Project Management – Exhibits the ability to manage multiple projects, resources, and people with emphasis on schedules, leading teams, and managing deliverables

 Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

 Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Writes clearly and informatively.

Organizational Support – Follows DCPNI policies and procedures. Supports DCPNI’s mission, goals and values. Supports affirmative action and respects diversity.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

The ideal candidate will have Master’s degree in Early Childhood Education, Non-Profit Administration, or a Program-Related Field, with 3-5 years of experience in delivery of services administration and/or education. Also 3-5 years in a senior managerial or leadership role with direct responsibility for contractual compliance cross functionality of teams, and budget control. Demonstrated ability to manage and meet deadlines and possesses excellent organizational and communication skills.

Other Qualifications

  • Excellent interpersonal skills and professional poise.
  • Ability to multitask at a high level of competency and accuracy performing detailed wor
  • A commitment to work collaboratively with DCPNI staff, colleagues, and all stakeholders; a participative willingness to contribute is required.


High level of proficiency with Microsoft Office products in MAC and PC required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate, detect, converse with, discern, convey, express his or herself, and exchange information. The employee is frequently required to remain in a stationary position at an office desk or table. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Specific vision abilities required by this job include ability to view computer monitors, Smart Phones and related technology devices.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate within an office environment.